F.A.Q

  1. What is the promotion and how do I enter?
  2. What is Rakuten?
  3. How long does the promotion run for?
  4. Why do I have to enter personal information to enter the promotion?
  5. How old do I have to be to enter the promotion?
  6. I do not have access to the internet, can I still enter the promotion?
  7. What picture formats can I upload?
  8. What kind of picture should I submit?
  9. How are successful photographs selected?
  10. What are the chances of my photo being selected?
  11. How will I know if my photo has been selected?
  12. What if I am unsuccessful?
  13. Why might my photo be unsuccessful?
  14. What if I’m selected to appear on the façade and decide I don’t want to be included?
  15. How many times can I enter a photograph?
  16. How long will my picture feature in the "The Big Picture" on the main façade of the Camp Nou Football Stadium in Barcelona?
  17. How will I find my photograph on the main façade of the Camp Nou Football Stadium?
  18. What if my computer crashes or I lose signal halfway through the process and my entry is not recovered?
  19. Do I still have copyright of my photo?
  20. What are the full Terms and Conditions for this promotion?
  21. What if I don’t receive an email regarding my photograph?
  22. What is the complaints procedure?
  23. I have a question that isn't answered here, who can I speak to?
  24. During the campaign, is there any Promotion?

1. What is the promotion and how do I enter?

Thousands of pictures of fans will be featured in "The Big Picture" shown on the main façade of the Camp Nou Football Stadium in Barcelona (submitted photos will be displayed from November 2021 until the end of the 2021-2022 LaLiga season, or until FC Barcelona and Rakuten agree).

To be included, you need to be 18+, or over the age of majority in your country, whichever is higher.

  1. Visit www.thebigpicturebyfans.com.
  2. Log in with your Rakuten ID or create one for free.
  3. Complete the online form by entering your country of residence, and age.
  4. Upload a photo showing you cheering/supporting players of Futbol Club Barcelona (FC Barcelona). Please ensure you check your photo meets all the requirements; age 18+, FC Barcelona’s current sponsors. – See FAQ 9 for full details.
  5. Successful fans will be provided with details on where their photo is located on the "The Big Picture".

2. What is Rakuten?

In Japanese, Rakuten stands for “optimism.” This philosophy lies at the core of our brand.

To learn more about Rakuten, visit https://global.rakuten.com/corp/about/

Rakuten is proud to be the Main Global Partner and first-ever Official Innovation and Entertainment Partner of legendary soccer team FC Barcelona.

Our partnership, which is based on shared values of optimism, professionalism and commitment to empowering communities, inspires us to find new opportunities that extend beyond our boundaries and transform society.

As a global innovation leader, Rakuten supports the players, organization and fans of FC Barcelona with its technology, resources and innovations across e-commerce, communications, fintech and digital content.

Visit https://global.rakuten.com/corp/fcbarcelona/ for further information.

3. How long does the promotion run for?

The promotion runs from 12:00 CEST on the 16th September 2021 and 23.59 CET on 17th of October 2021.

4. Why do I have to enter personal information to enter the promotion?

You must have a valid Rakuten ID and will need to enter your age and country of residence to enter the promotion. We need this information to confirm you are of an eligible age.

We may need to contact you if your picture is not selected because it does not meet the selection criteria.

5. How old do I have to be to enter the promotion?

To be included you need to be 18+, or over the age of majority in your country, whichever is higher.

6. I do not have access to the internet, can I still enter the promotion?

No, you must upload your photograph, and enter your contact details in the online entry form to enter the promotion.

7. What picture formats can I upload?

We will accept images in .jpg and .png formats. Picture size: minimum 1MB and maximum 1.5MB.

8. What kind of picture should I submit?

Your photograph should be a display of you cheering/supporting players of Futbol Club Barcelona (FC Barcelona) but please ensure you check that your picture meets all the requirements. – See 9 below for full details.

9. How are successful photographs selected?

All entries will be verified to ensure that they meet the selection criteria. This moderation will be done independently, selecting only the pictures that meet the criteria, within 10 days. See the full selection criteria below:

Eligible Entry Guidelines: The uploaded photos must comply with the following guidelines and undergo Moderation in order to be eligible for selection:

  1. Group photos can be used for entry, however by using a group photo for the Promotion the entrant declares they have received the consent of the other people featured in the group photo, and that the group photo does not infringe or violate the rights of any third party, including but not limited to, ownership, copyrights, trademarks, patents, logos, licensing rights, rights of publicity or privacy or any other intellectual property rights or any other requirements of applicable legislation.
  2. No brand logos may be featured in the photos apart from those of FC Barcelona’s sponsors (current and past FC Barcelona sponsors will be allowed) and/or Rakuten.
  3. No obscene gestures may be used in the photos.
  4. No fictional characters or public figures may be shown or alluded to in the photos.
  5. No other teams’ jerseys may be shown or alluded to apart from FC Barcelona.
  6. Players from other clubs may not be shown or referred to in the photos.
  7. No alcoholic drinks, cigar, cigarette or vaping brands may be shown or alluded to in the photos.
  8. For the avoidance of doubt, submissions cannot be made on another person’s behalf without their consent.
  9. Entrants must only upload images that do not infringe or violate the rights of any third party, including but not limited to, ownership, copyrights, trademarks, patents, logos, licensing rights, rights of publicity or privacy or any other intellectual property rights or any other requirements of applicable legislation.
  10. Photos with fans wearing surgical masks and other face coverings worn for the purpose of preventing the transmission of viruses such as COVID-19 and influenza are acceptable; however, photos with fans wearing costumes are not, and may not be featured in submitted photos.
  11. Pictures with animals are acceptable.

The Promoter reserves the right to reject entries which, in the reasonable opinion of the Promoter:

  1. contains any content that is likely to be considered offensive by the Promoter or could reflect negatively the name, reputation, or goodwill of the Promoter or any brand partner;
  2. defames, misrepresents, or insult other people or companies, including, but not limited to the Promoter (including its partners);
  3. promotes any political agenda;
  4. contain defamatory, malicious, indecent or other inappropriate content including sexist or racist language or imagery;
  5. include the names, likenesses, photographs or similar of any individual without their express permission;
  6. contain immoral or obscene behaviour;
  7. condone or encourage violent or anti-social behaviour;
  8. cause offence on the ground of religion, gender, sexual orientation, nudity, disability or age;
  9. contains or refers to any third-party brand or reference any third-party names, logos and/or trademarks other than the Promoter and FC Barcelona’s sponsors (current and past FC Barcelona sponsors will be allowed); or
  10. represent a danger to health and safety or cause fear or distress.

10. are the chances of my photo being selected?

If your picture meets the criteria detailed above, it should be one of the selected pictures. Also, once you upload it, you will receive a confirmation email informing about the status of your entry within 10 days of submission.

11. How will I know if my photo has been selected?

You will receive a confirmation email informing about the status of your entry within 10 days of submission.

12. What if I am unsuccessful?

You will receive a confirmation email informing about the status of your entry within 10 days of submission.

Please try to ensure your first photo complies with the entry criteria. If your photograph is rejected, you will be allowed to upload another one until 23.59 CEST on 17th of October 2021.

13. Why might my photo be unsuccessful?

See 9 for full details.

14. What if I’m selected to appear on the façade and decide I don’t want to be included?

If circumstances change and you do not wish to participate after submitting your entry, you must notify us via email at support@thebigpicturebyfans.com by 23:59 CEST on 17th October 2021 with the subject line “The Big Picture - Remove” and your Rakuten ID.

15. How many times can I enter a photograph?

There is a maximum number of 1 qualified entry per person, so please ensure your first photo complies with all the entry criteria. If your photograph is rejected, you will be informed and allowed to make a second submission until 23.59 CEST on 17th of October 2021.

16. How long will my picture feature in the "The Big Picture" on the main façade of the Camp Nou Football Stadium in Barcelona?

Submitted photos will be displayed from November 2021 until the end of the 2021-2022 LaLiga season, or until FC Barcelona and Rakuten agree.

17. How will I find my photograph on the main façade of the Camp Nou Football Stadium?

Provided your entry is successful and the digital version of "The Big Picture" is ready, you will receive further communications via email, which will detail how to locate your photo on "The Big Picture".

18. What if my computer crashes or I lose signal halfway through the process and my entry is not recovered?

Incomplete entries will display a message informing the entrant there was an issue, try entering again. If your photo is rejected, you will be informed and be allowed to try again.

19. Do I still have copyright of my photo?

Except where prohibited by law, the Recipients’ entry, and acceptance of Reward constitutes the Recipient’s irrevocable, sub-licensable, absolute right and permission for FC Barcelona and the Rakuten Group, to store, to use, publish, post or display said Recipient’s photo and comments made by the user on Rakuten Social Media Networks for up to one year from the end of the 2021-2022 football season (regardless of whether the photo or comment is altered, changed, modified, edited, used alone, or used with other material in FC Barcelona, and/or the Rakuten Group’s sole discretion), for any purpose, including but not limited to advertising, trade, promotional and publicity purposes, on a worldwide basis, and in all forms of media now known or hereafter devised, without further authorization, notification, opportunity to review, approval or compensation of any kind, and each Recipient releases FC Barcelona and the Rakuten Group from any and all liability related thereto. Nothing contained in these Terms obligates FC Barcelona and/or Rakuten to make use of any of the rights granted herein and the Recipient waives any right to inspect or approve any such use.

20. What are the full Terms and Conditions for this promotion?

https://thebigpicturebyfans.com/conditions

21. What if I don’t receive an email regarding my photograph?

Please contact customer services at: support@thebigpicturebyfans.com .

Please include your name, Rakuten ID and the date & time you uploaded your photograph.

Please allow 3 working days for a response.

22. What is the complaints procedure?

If your complaint is regarding entry to the promotion, please contact customer services at: support@thebigpictureby fans.com

The email doesn’t have a Rakuten domain because the communication is handled by a third party.

Please allow 3 working days for a response.

23. have a question that isn't answered here, who can I speak to?

If you have any further questions which are not answered here please email your question to: support@thebigpicturebyfans.com

The email doesn’t have a Rakuten domain because the communication is handled by a third party.

Please allow 3 working days for a response.

24. During the campaign, is there any Promotion?

There is a raffle of 50 FC Barcelona 2021/2022 home jerseys among all participants that submit their pictures and the picture is accepted in the moderation process.

Participation in the promotion is free of charge and any person who complies with the Terms&Conditions including the creation of holding the Rakuten ID account and the upload of the photo.

The territorial scope of the raffle is international, being possible to participate from any country in the globe.

For more information about the Promotion, visit the Terms&Conditions.

go back